Client Care Coordinator

Kidzoola Therapy Center is seeking a full-time Client Care Coordinator to join our team.

We are a therapist-owned pediatric therapy clinic in Missoula, Montana, providing speech and occupational therapy services in a fun, welcoming environment. Our clinic is filled with natural light and a welcoming atmosphere where people genuinely enjoy helping children and families.

We're looking for someone who enjoys helping people, pays close attention to details, and takes pride in keeping things organized. The Client Care Coordinator helps shape each family's experience at Kidzoola, from the first phone call through every therapy visit. This position combines customer service with administrative responsibilities while helping our clinic run smoothly each day.

About the Position

As the Client Care Coordinator, you'll work closely with our therapists and administrative staff to support the daily operations of the clinic. This position is ideal for someone who enjoys building relationships, staying organized, solving problems, and creating a positive experience for others.

Responsibilities

Client Experience

• Welcome children and families to the clinic
• Check clients in and out
• Answer phones, texts, and general client inquiries
• Help create a warm, organized, and welcoming clinic environment
• Assist families with scheduling questions and basic billing questions
• Collect payments

Scheduling & Coordination

• Schedule therapy appointments and evaluations
• Manage same-day schedule changes and cancellations
• Coordinate communication with families regarding appointments
• Work closely with therapists to support daily clinic flow
• Help ensure new evaluation families have completed required paperwork

Administrative Support

• Scan, upload, and organize electronic records
• Data entry and document management
• Assist with office organization and supply management
• Assist with special projects and process improvements as needed
• Collaborate with our billing and administrative staff to keep operations running smoothly

We're Looking For Someone Who...

• Enjoys helping people and creating a positive experience for families
• Is warm, friendly, professional, and dependable
• Pays close attention to detail and stays organized
• Can confidently manage multiple priorities and adapt throughout the day
• Communicates clearly and professionally in person, over the phone, and in writing
• Takes initiative and enjoys solving problems
• Is comfortable learning and using new technology and software systems
• Works well independently while also collaborating with others

Preferred Qualifications

• Previous experience in customer service, healthcare, or an administrative role
• Medical office or therapy clinic experience is a plus
• Experience with scheduling software or electronic medical records is preferred
• Strong verbal and written communication skills

We are happy to train the right person who demonstrates excellent communication skills, a positive attitude, and a genuine desire to help others.

Schedule

Approximately 40 hours per week

Monday-Thursday: 9:30 AM-6:00 PM
Friday: 9:00 AM-3:30 PM

No weekends.

Benefits

• Competitive hourly pay
• Paid holidays
• Paid time off
• Paid wellness days
• Monthly wellness stipend
• SIMPLE IRA retirement plan with employer match
• QSEHRA health reimbursement benefit
• Opportunities for professional growth

Why Kidzoola?

At Kidzoola, every role matters. We believe in supporting one another, celebrating growth, and creating a workplace where people enjoy coming to work each day. If you're looking for a position where your work makes a meaningful difference for children and families, we'd love to hear from you.

Kidzoola Therapy Center is an Equal Employment Opportunity (EEO) employer. We embrace diversity and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or genetic information.

To Apply

Please email your resume and a brief cover letter telling us why you'd be a great fit for Kidzoola to [email protected].